Return & Refund Policy – Kaya Ruchi

Last Updated: 2-12-2025

Your satisfaction is important to us. Due to hygiene and safety reasons, cosmetics are non-returnable and non-refundable, except in specific valid cases.

Eligible for Return/Replacement

We accept return or replacement only if:

• You received a damaged product
• You received a wrong item
• The product is defective

Requests must be raised within 48 hours of delivery with unboxing photos/videos.

Not Eligible for Return

• Opened, used, or tested products
• Products without original packaging
• Claims without proof of issue
• Customer dislike of shade or texture

Refund Process

If approved:

• Refund will be credited to your original payment method within 5–7 working days.
• COD refunds are credited via bank transfer or UPI.

Replacement and Exchange policy

We have 7 day replacement and exchange policy; if the replacement and exchange is accepted, the product will be delivered within 5 days.

How to Request a Return

Email us at info@kayaruchi.com with:

• Order ID
• Product photos/videos
• Description of the issue

Our support team will guide you furthe